Question 1

Does NeatMail integrate with our PSA or ticketing tool, like ConnectWise?

Accepted Answer

Not directly. NeatMail doesn't connect to PSA/RMM platforms like ConnectWise, Autotask, or Halo. It works at the email layer — triaging inbound client mail by intent and urgency and drafting replies in Gmail or Outlook — so it sits in front of your ticketing tool. Tickets are still created and tracked in your PSA.

Question 2

Can it flag urgent client issues so we don't miss SLA?

Accepted Answer

Yes. NeatMail reads each message by intent and prioritizes what's genuinely time-sensitive — an outage or a security concern — above routine requests, and can push a Slack alert. It helps your team catch urgent mail fast, though it tracks intent in email rather than running formal SLA timers in your PSA.

Question 3

We're flooded with monitoring alerts — can it cut that noise?

Accepted Answer

Yes. NeatMail auto-archives and can bulk-unsubscribe from repetitive alert and vendor mail, keeping the inbox focused on real client requests. For alerts you still want, it can label and group them so they don't drown out a client emailing about an actual problem.

Question 4

What is NeatMail and who is it for?

Accepted Answer

NeatMail is an AI email assistant that tracks every promise in your inbox — the ones you made and the ones made to you — and drafts the follow-up automatically. It also auto-labels incoming mail, drafts context-aware replies, and archives expired mail, so professionals, freelancers, and solopreneurs who get 50-200 emails a day can stay on top of their inbox without hours of triage. NeatMail works inside your existing Gmail or Outlook client — no new interface to learn. It is source-available and self-hostable with paid plans starting at $19/month.

Question 5

How does NeatMail's promise tracking work?

Accepted Answer

NeatMail scans every new email you send or receive for a commitment with a deadline — "I'll send the deck by Friday," for example — whether you made the promise or someone made it to you. Each one is filed into a single "Follow up" label with its due date. When your own deadline is close, NeatMail drafts the delivery email for you; when someone else's promise to you is overdue, it drafts a polite nudge. You just review and hit send.

Question 6

How does the email labeling work?

Accepted Answer

NeatMail's AI automatically categorizes every incoming email into custom labels such as Action Needed, Pending Response, Receipts, and Newsletters in real time. Labels sync directly to your Gmail or Outlook account instantly. You can create entirely custom label systems matching your workflow. Reassign a label once and NeatMail learns your preference for similar emails going forward — the system improves continuously in the background.

Question 7

What are auto-draft responses?

Accepted Answer

NeatMail's AI-powered system reads your past conversations for context, checks your calendar before suggesting meeting times, and drafts responses in your tone. It integrates with Slack threads, calendar events, and GitHub activity to enrich replies with relevant context. You review and edit each draft before sending. Pro plan includes 100 AI drafts per month, Max plan includes unlimited drafts.

Question 8

Is my email data secure?

Accepted Answer

Yes. NeatMail uses industry-standard encryption and OAuth authentication. We never store your email content — only metadata is retained. You can revoke access anytime from your Google or Microsoft account settings. NeatMail is source-available under the Elastic License 2.0, so anyone can audit the code. Self-hosting means your email data never leaves your infrastructure.

Question 9

How do I get started with NeatMail?

Accepted Answer

Sign up at neatmail.app and connect your Gmail or Outlook account with a single click via OAuth. The setup wizard guides you through creating custom labels, and you will start seeing organized emails in minutes. Try Max free for 7 days — and if a paid plan doesn't earn its place in your workflow, you can request a full refund of your first payment within 14 days, subject to our Refund Policy. Self-hosted setup requires a GitHub clone, Google Cloud credentials, an OpenAI API key, PostgreSQL, and Redis.

Question 10

How much does NeatMail cost?

Accepted Answer

Pro is $19/month (monthly) or $15/month (annual, $180/year) with unlimited tracking, 100 AI drafts, and 50 follow-ups per month. Max is $39/month (monthly) or $31/month (annual, $372/year) with unlimited AI drafts, follow-ups, archive rules, advanced analytics, and priority support. Self-hosting is free under the Elastic License 2.0. All paid plans include a 7-day free trial of Max and a 14-day money-back guarantee on your first payment, subject to our Refund Policy.

Question 11

How is NeatMail different from Superhuman?

Accepted Answer

NeatMail starts at $19/month — about 37% cheaper than Superhuman's $30/month entry plan — and even its top Max tier ($39/month) undercuts Superhuman Business ($40/month) while including unlimited AI drafts. NeatMail works inside your existing Gmail or Outlook client instead of replacing it, so there is no learning curve. NeatMail focuses on AI automation that organizes and replies for you, while Superhuman focuses on keyboard speed for manual triage. NeatMail is source-available and self-hostable. Superhuman has stronger team collaboration features and enterprise compliance certifications.

Question 12

Is NeatMail source-available?

Accepted Answer

Yes. NeatMail is source-available under the Elastic License 2.0 at github.com/Lakshay1509/NeatMail. Self-hosting is permitted for personal and commercial use. Reselling hosted versions and creating competing SaaS businesses are restricted. The code is fully auditable, so users can verify the privacy architecture and security measures.

Every client request, triaged on arrival.

Client requests, triaged on arrival

Inbound from every client, before and after

What NeatMail triages for an MSP

Four steps. Nothing forgotten.

Connect your inbox

Commitments get caught

Promises get filed

Then it delivers

Connect your inbox

Commitments get caught

Promises get filed

Then it delivers

Priced for deep work.

An assistant

Pro

Max

Asked & answered.

Triage every client request within SLA.

Every client request, triaged on arrival.

Client requests, triaged on arrival

Inbound from every client, before and after

What NeatMail triages for an MSP

Four steps. Nothing forgotten.

Connect your inbox

Commitments get caught

Promises get filed

Then it delivers

Connect your inbox

Commitments get caught

Promises get filed

Then it delivers

Priced for deep work.

An assistant

Pro

Max

Asked & answered.

01Does NeatMail integrate with our PSA or ticketing tool, like ConnectWise?

02Can it flag urgent client issues so we don't miss SLA?

03We're flooded with monitoring alerts — can it cut that noise?

04What is NeatMail and who is it for?

05How does NeatMail's promise tracking work?

06How does the email labeling work?

07What are auto-draft responses?

08Is my email data secure?

09How do I get started with NeatMail?

10How much does NeatMail cost?

11How is NeatMail different from Superhuman?

12Is NeatMail source-available?

Triage every client request within SLA.