Question 1

Can NeatMail keep each client's email separate?

Accepted Answer

Yes. NeatMail reads mail by intent and sender and auto-labels it, so each client's threads stay grouped and surfaced. It works with the labels and folders you already use in Gmail and Outlook, giving you a per-client view of what's waiting without filing every message by hand.

Question 2

Does it work if we use Asana, Notion, or another project tool?

Accepted Answer

Yes, alongside them. NeatMail doesn't integrate directly with project-management tools, but it operates at the email layer — triaging, labeling, and drafting in your inbox — so it complements whatever you use to track work. It handles the client correspondence; your project tool tracks the deliverables.

Question 3

Can my whole agency team use it?

Accepted Answer

Yes. Each person connects their own Gmail or Outlook mailbox, and NeatMail can push notifications to Slack. It triages and drafts per inbox rather than acting as one shared team helpdesk, which fits agencies where each consultant owns their own client relationships and mail.

Question 4

What is NeatMail and who is it for?

Accepted Answer

NeatMail is an AI email assistant that tracks every promise in your inbox — the ones you made and the ones made to you — and drafts the follow-up automatically. It also auto-labels incoming mail, drafts context-aware replies, and archives expired mail, so professionals, freelancers, and solopreneurs who get 50-200 emails a day can stay on top of their inbox without hours of triage. NeatMail works inside your existing Gmail or Outlook client — no new interface to learn. It is source-available and self-hostable with paid plans starting at $19/month.

Question 5

How does NeatMail's promise tracking work?

Accepted Answer

NeatMail scans every new email you send or receive for a commitment with a deadline — "I'll send the deck by Friday," for example — whether you made the promise or someone made it to you. Each one is filed into a single "Follow up" label with its due date. When your own deadline is close, NeatMail drafts the delivery email for you; when someone else's promise to you is overdue, it drafts a polite nudge. You just review and hit send.

Question 6

How does the email labeling work?

Accepted Answer

NeatMail's AI automatically categorizes every incoming email into custom labels such as Action Needed, Pending Response, Receipts, and Newsletters in real time. Labels sync directly to your Gmail or Outlook account instantly. You can create entirely custom label systems matching your workflow. Reassign a label once and NeatMail learns your preference for similar emails going forward — the system improves continuously in the background.

Question 7

What are auto-draft responses?

Accepted Answer

NeatMail's AI-powered system reads your past conversations for context, checks your calendar before suggesting meeting times, and drafts responses in your tone. It integrates with Slack threads, calendar events, and GitHub activity to enrich replies with relevant context. You review and edit each draft before sending. Pro plan includes 100 AI drafts per month, Max plan includes unlimited drafts.

Question 8

Is my email data secure?

Accepted Answer

Yes. NeatMail uses industry-standard encryption and OAuth authentication. We never store your email content — only metadata is retained. You can revoke access anytime from your Google or Microsoft account settings. NeatMail is source-available under the Elastic License 2.0, so anyone can audit the code. Self-hosting means your email data never leaves your infrastructure.

Question 9

How do I get started with NeatMail?

Accepted Answer

Sign up at neatmail.app and connect your Gmail or Outlook account with a single click via OAuth. The setup wizard guides you through creating custom labels, and you will start seeing organized emails in minutes. Try Max free for 7 days — and if a paid plan doesn't earn its place in your workflow, you can request a full refund of your first payment within 14 days, subject to our Refund Policy. Self-hosted setup requires a GitHub clone, Google Cloud credentials, an OpenAI API key, PostgreSQL, and Redis.

Question 10

How much does NeatMail cost?

Accepted Answer

Pro is $19/month (monthly) or $15/month (annual, $180/year) with unlimited tracking, 100 AI drafts, and 50 follow-ups per month. Max is $39/month (monthly) or $31/month (annual, $372/year) with unlimited AI drafts, follow-ups, archive rules, advanced analytics, and priority support. Self-hosting is free under the Elastic License 2.0. All paid plans include a 7-day free trial of Max and a 14-day money-back guarantee on your first payment, subject to our Refund Policy.

Question 11

How is NeatMail different from Superhuman?

Accepted Answer

NeatMail starts at $19/month — about 37% cheaper than Superhuman's $30/month entry plan — and even its top Max tier ($39/month) undercuts Superhuman Business ($40/month) while including unlimited AI drafts. NeatMail works inside your existing Gmail or Outlook client instead of replacing it, so there is no learning curve. NeatMail focuses on AI automation that organizes and replies for you, while Superhuman focuses on keyboard speed for manual triage. NeatMail is source-available and self-hostable. Superhuman has stronger team collaboration features and enterprise compliance certifications.

Question 12

Is NeatMail source-available?

Accepted Answer

Yes. NeatMail is source-available under the Elastic License 2.0 at github.com/Lakshay1509/NeatMail. Self-hosting is permitted for personal and commercial use. Reselling hosted versions and creating competing SaaS businesses are restricted. The code is fully auditable, so users can verify the privacy architecture and security measures.

Every client thread, handled on time.

Why Consultants & Agencies choose NeatMail

Every client thread, in its lane

Juggling clients, before and after

Knowing you owe it is the easy part

What NeatMail sorts across your clients

Don't take our word for it.

Priced for deep work.

An assistant

Pro

Max

Asked & answered.

Never miss a client thread again.

Every client thread, handled on time.

Why Consultants & Agencies choose NeatMail

Every client thread, in its lane

Juggling clients, before and after

Knowing you owe it is the easy part

What NeatMail sorts across your clients

Don't take our word for it.

Priced for deep work.

An assistant

Pro

Max

Asked & answered.

01Can NeatMail keep each client's email separate?

02Does it work if we use Asana, Notion, or another project tool?

03Can my whole agency team use it?

04What is NeatMail and who is it for?

05How does NeatMail's promise tracking work?

06How does the email labeling work?

07What are auto-draft responses?

08Is my email data secure?

09How do I get started with NeatMail?

10How much does NeatMail cost?

11How is NeatMail different from Superhuman?

12Is NeatMail source-available?

Never miss a client thread again.