Question 1

What is NeatMail and who is it for?

Accepted Answer

NeatMail is an AI email assistant that organizes priority emails and drafts replies in Gmail and Outlook. It auto-labels incoming messages with custom categories, generates context-aware AI draft replies, auto-archives expired mail, and lets you chat with your inbox. It is built for professionals, freelancers, and solopreneurs who receive 50-200 emails daily and want to reach inbox zero without spending hours triaging. NeatMail works inside your existing Gmail or Outlook client — no new interface to learn. It is source-available and self-hostable with paid plans starting at $19/month.

Question 2

How does the email labeling work?

Accepted Answer

NeatMail's AI automatically categorizes every incoming email into custom labels such as Action Needed, Pending Response, Receipts, and Newsletters in real time. Labels sync directly to your Gmail or Outlook account instantly. You can create entirely custom label systems matching your workflow. Reassign a label once and NeatMail learns your preference for similar emails going forward — the system improves continuously in the background.

Question 3

What are auto-draft responses?

Accepted Answer

NeatMail's AI-powered system reads your past conversations for context, checks your calendar before suggesting meeting times, and drafts responses in your tone. It integrates with Slack threads, calendar events, and GitHub activity to enrich replies with relevant context. You review and edit each draft before sending. Pro plan includes 100 AI drafts per month, Max plan includes unlimited drafts.

Question 4

Is my email data secure?

Accepted Answer

Yes. NeatMail uses industry-standard encryption and OAuth authentication. We never store your email content — only metadata is retained. You can revoke access anytime from your Google or Microsoft account settings. NeatMail is source-available under the NeatMail Open Source License, so anyone can audit the code. Self-hosting means your email data never leaves your infrastructure.

Question 5

How do I get started with NeatMail?

Accepted Answer

Sign up at neatmail.app and connect your Gmail or Outlook account with a single click via OAuth. The setup wizard guides you through creating custom labels, and you will start seeing organized emails in minutes. Try Max free for 7 days — and if a paid plan doesn't earn its place in your workflow, you can request a full refund of your first payment within 14 days, subject to our Refund Policy. Self-hosted setup requires a GitHub clone, Google Cloud credentials, an OpenAI API key, PostgreSQL, and Redis.

Question 6

How much does NeatMail cost?

Accepted Answer

Pro is $19/month (monthly) or $15/month (annual, $180/year) with unlimited tracking, 100 AI drafts, and 50 follow-ups per month. Max is $39/month (monthly) or $31/month (annual, $372/year) with unlimited AI drafts, follow-ups, archive rules, advanced analytics, and priority support. Self-hosting is free under the NeatMail Open Source License. All paid plans include a 7-day free trial of Max and a 14-day money-back guarantee on your first payment, subject to our Refund Policy.

Question 7

How is NeatMail different from Superhuman?

Accepted Answer

NeatMail starts at $19/month — about 37% cheaper than Superhuman's $30/month entry plan — and even its top Max tier ($39/month) undercuts Superhuman Business ($40/month) while including unlimited AI drafts. NeatMail works inside your existing Gmail or Outlook client instead of replacing it, so there is no learning curve. NeatMail focuses on AI automation that organizes and replies for you, while Superhuman focuses on keyboard speed for manual triage. NeatMail is source-available and self-hostable. Superhuman has stronger team collaboration features and enterprise compliance certifications.

Question 8

Is NeatMail truly open source?

Accepted Answer

Yes. NeatMail is source-available under the NeatMail Open Source License at github.com/Lakshay1509/NeatMail. Self-hosting is permitted for personal and commercial use. Reselling hosted versions and creating competing SaaS businesses are restricted. The code is fully auditable, so users can verify the privacy architecture and security measures.

Simple, honest pricing.

Priced for deep work.

Pro

Max

Asked & answered.

Priced for deep work.

Pro

Max

Asked & answered.

01What is NeatMail and who is it for?

02How does the email labeling work?

03What are auto-draft responses?

04Is my email data secure?

05How do I get started with NeatMail?

06How much does NeatMail cost?

07How is NeatMail different from Superhuman?

08Is NeatMail truly open source?