Every ticket triaged, before you open it.
Shared support inboxes get loud fast. NeatMail sorts incoming mail by intent, prioritizes what's urgent, and drafts replies — so your team answers faster with less back-and-forth.
Continue with OutlookWhy Customer Support choose NeatMail
NeatMail brings order to shared support inboxes before an agent opens them. It reads every incoming message by intent — bug report, billing question, refund request, how-to — auto-labels it, and pushes genuinely urgent tickets to the top so nothing sits while your team works older mail. For routine, repeatable questions it drafts a reply your agent can review and send, cutting the back-and-forth that stretches resolution times. Auto-archiving clears vendor and notification clutter out of the queue. NeatMail works in Gmail and Outlook shared inboxes, so a small team answers faster without standing up a separate helpdesk platform.
- Urgent tickets buried behind routine ones
- Repetitive replies typed from scratch daily
- Shared inbox with no clear ownership
The shared inbox, before and after
- Urgent tickets buried behind routine ones
- The same answers typed from scratch all day
- No clear owner on a shared mailbox
- Response times stretching past a full day
- Vendor mail clogging the queue
- A queue ordered by what needs an answer now
- Routine replies drafted, ready to send
- Every message labeled by intent on arrival
- Faster first response without a helpdesk suite
- Noise archived so agents see real tickets
Every ticket triaged before an agent opens it
Shared inboxes get loud fast. NeatMail reads every message by intent and orders the queue so the urgent tickets rise on their own.
- CStill down — this is urgentEscalationCustomerPushed to the top of the queue
- NUHow do I reset my password?How-toNew userA routine reply drafted for review
- CCharged twice this monthBillingCustomerLabeled Billing and prioritized
- UExport button isn't workingBugUserGrouped so patterns are easy to spot
- VPartnership opportunityNoiseVendorAuto-archived out of the queue
Two hundred emails.
Four of them are promises.
Most tools sort your mail by sender, subject, or how new it is. NeatMail sorts by what you owe. The threads carrying a commitment get lifted into their own label before the rest of the day buries them.
Find my open promises →Ignore a sender once.
It never buries a promise again.
Newsletters and promos aren't just clutter. They're the pile a commitment disappears into. Mute a sender one time and NeatMail keeps every future email from them out of your inbox, and out of the way of what you owe.
Mute a sender for good →You promised the proposal.
It's already attached.
Catching a promise is half of it. Keeping it means the file actually goes out with the reply. NeatMail reads your draft, finds the proposal, the invoice, or the signed contract sitting in your inbox, and clips it on before you hit send.
Never forget the file →Auto-labeling in action
Auto-archive in action
Smart attachments in action
Two hundred emails.
Four of them are promises.
Most tools sort your mail by sender, subject, or how new it is. NeatMail sorts by what you owe. The threads carrying a commitment get lifted into their own label before the rest of the day buries them.
Find my open promises →Auto-labeling in action
Ignore a sender once.
It never buries a promise again.
Newsletters and promos aren't just clutter. They're the pile a commitment disappears into. Mute a sender one time and NeatMail keeps every future email from them out of your inbox, and out of the way of what you owe.
Mute a sender for good →Auto-archive in action
You promised the proposal.
It's already attached.
Catching a promise is half of it. Keeping it means the file actually goes out with the reply. NeatMail reads your draft, finds the proposal, the invoice, or the signed contract sitting in your inbox, and clips it on before you hit send.
Never forget the file →Smart attachments in action
the average company's response time to a customer service email
Most support inboxes take half a day to reply. NeatMail orders the queue by urgency and drafts the repeatable replies, so a small team answers faster.
Loved by founders, operators, and busy inboxes.
Real teams using NeatMail to stay on top of email — automatically.
I've been using NeatMail for a few days and it's already made a big difference. My inbox was full of newsletters, and the auto-labeling feature cleaned things up instantly. The inbox cleanup tools saved me a lot of time. I'd recommend it to anyone who uses email regularly.
Balancing academics with a fast-paced internship means my inbox gets overwhelming quickly. NeatMail has made it much easier to stay organized and keep track of important conversations. The clean interface and smart organization save me time every day.
I've been using NeatMail for a few days and it's already made a big difference. My inbox was full of newsletters, and the auto-labeling feature cleaned things up instantly. The inbox cleanup tools saved me a lot of time. I'd recommend it to anyone who uses email regularly.
Balancing academics with a fast-paced internship means my inbox gets overwhelming quickly. NeatMail has made it much easier to stay organized and keep track of important conversations. The clean interface and smart organization save me time every day.
Priced for deep work.
Two plans. Neither costs what a person does. Cancel anytime — your inbox stays yours.
An assistant
A person to watch your inbox for you.
- Offline nights, weekends and holidays
- Needs full access to every email you get
- Weeks of training before they're useful
- Sick days, notice periods, turnover
- Still needs you to say what matters
Pro
For the focused individual.
- Email tracking — Unlimited
- Custom labels — Unlimited
- AI draft replies — 100/mo
- Follow ups — 50/mo
- Auto file attachments
- Chat with mails
- Telegram & Slack
- Archive rules — 25
- —Advanced analytics —
- —Priority support —
Max
For high-volume operators.
- Mailboxes — 2
- Email tracking — Unlimited
- Custom labels — Unlimited
- AI draft replies — Unlimited
- Follow ups — Unlimited
- Auto file attachments
- Chat with mails
- Telegram & Slack
- Archive rules — Unlimited
- Advanced analytics
- Priority support
7-day free trial · 14-day money-back guarantee · Cancel anytime
* Full refund available on your first subscription payment within 14 days of purchase. See our Refund Policy.
Asked & answered.
Built for the security posture of modern teams. Audited, certified, and quiet about it.
Answer faster, with less back-and-forth.
NeatMail triages and drafts on top of the Gmail or Outlook inbox you already run.