Patient mail handled, so you focus on care.
Appointment requests, referrals, and admin flood the front desk. NeatMail sorts mail by intent, drafts routine replies, and flags what's urgent — so your team stays on top of it.
Continue with Outlookof EHR and desk work for every hour of direct patient care
Front-desk teams lose about two hours of admin for every hour of care. NeatMail sorts mail by intent and drafts the routine replies, so staff stay with patients.
Why Healthcare Clinics choose NeatMail
NeatMail helps clinic front desks stay on top of a flooded inbox without adding software. It reads incoming mail by intent — an appointment request, an inbound referral, a general patient question, a vendor pitch — and auto-labels each, so scheduling and referral messages surface ahead of marketing noise. For routine, non-clinical replies like confirming receipt or pointing a patient to your booking page, NeatMail drafts a response your staff reviews and sends, cutting the repetitive typing at the front desk. Urgent messages get flagged so they aren't missed. It works in the Gmail and Outlook inboxes your practice already runs.
Front-desk mail, sorted by intent
Appointment requests, referrals, and admin flood the front desk. NeatMail reads each message and surfaces what needs a person.
- PNeed to book an appointmentSchedulingPatientSurfaced, a booking-link reply drafted
- RONew patient referralReferralReferring officeFlagged so it isn't missed
- PWas my form received?QuestionPatientA routine confirmation drafted for staff
- PUrgent — need to reach the doctorUrgentPatientFlagged for immediate attention
- VMedical supply catalogNoiseVendorAuto-archived
What NeatMail sorts at the front desk
NeatMail sorts front-desk mail by intent in the Gmail or Outlook inbox your practice already runs — staff review and send every reply.
The front desk, before and after
- Appointment requests lost among vendor mail
- Referrals slipping past a busy front desk
- Repetitive scheduling replies typed all day
- Urgent messages missed in the pile
- Marketing mail mixed with patient requests
- Scheduling and referral mail surfaced first
- Referrals flagged so none slip through
- Routine replies drafted for staff to send
- Urgent messages flagged for attention
- Vendor and marketing noise archived
Handling sensitive healthcare clinics email
Client and case communications are confidential, so here is exactly how NeatMail treats your data:
- OAuth authentication with least-privilege scopes — revoke access anytime from your Google or Microsoft account.
- Encryption in transit (TLS) and at rest; NeatMail stores metadata, not your email content.
- Source-available under the Elastic License 2.0, so your team can audit exactly how data flows.
- Self-hostable — run NeatMail on your own infrastructure so client data never leaves your environment (useful for strict data-residency requirements).
- Independently checked: CASA Tier 2 and ESOF verified.
NeatMail does not currently sign HIPAA Business Associate Agreements or hold a SOC 2 report. If your practice requires either, self-host NeatMail for full data control or talk to us about your requirements.
Talk to us about complianceDon't take our word for it.
Ask your favorite AI assistant to compare NeatMail with other email productivity tools.
Priced for deep work.
Two plans. Neither costs what a person does. Cancel anytime — your inbox stays yours.
An assistant
A person to watch your inbox for you.
- Offline nights, weekends and holidays
- Needs full access to every email you get
- Weeks of training before they're useful
- Sick days, notice periods, turnover
- Still needs you to say what matters
Pro
For the focused individual.
- Email tracking — Unlimited
- Custom labels — Unlimited
- AI draft replies — 100/mo
- Follow ups — 50/mo
- Auto file attachments
- Chat with mails
- Telegram & Slack
- Archive rules — 25
- —Advanced analytics —
- —Priority support —
Max
For high-volume operators.
- Mailboxes — 2
- Email tracking — Unlimited
- Custom labels — Unlimited
- AI draft replies — Unlimited
- Follow ups — Unlimited
- Auto file attachments
- Chat with mails
- Telegram & Slack
- Archive rules — Unlimited
- Advanced analytics
- Priority support
7-day free trial · 14-day money-back guarantee · Cancel anytime
* Full refund available on your first subscription payment within 14 days of purchase. See our Refund Policy.
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Built for the security posture of modern teams. Audited, certified, and quiet about it.
Patient mail handled, so you focus on care.
NeatMail sorts front-desk mail in Gmail and Outlook, and self-hosts for full data control.