Question 1

Does NeatMail pull deal context from HubSpot?

Accepted Answer

Yes — HubSpot is one of the tools NeatMail integrates with directly, so it can surface the matching deal stage, owner, and recent activity next to a prospect's email without tab-hopping. If your team runs Salesforce or another CRM, NeatMail still triages and drafts replies, but works at the email layer beside it rather than syncing.

Question 2

Can it write follow-ups that sound like our reps?

Accepted Answer

Yes. NeatMail learns each rep's tone from their sent mail and drafts follow-ups in that voice, then leaves them for the rep to review and send. Nothing goes out automatically, so your cadence stays personal and prospects never receive a canned-sounding reply.

Question 3

Will it email prospects automatically without me checking?

Accepted Answer

No. NeatMail drafts and prioritizes, but a rep always sends. It triages the inbox, surfaces the threads where a buyer is ready to move, and prepares the reply — you review and hit send. Sales judgment stays with your team while the sorting and blank-page work disappears.

Question 4

What is NeatMail and who is it for?

Accepted Answer

NeatMail is an AI email assistant that tracks every promise in your inbox — the ones you made and the ones made to you — and drafts the follow-up automatically. It also auto-labels incoming mail, drafts context-aware replies, and archives expired mail, so professionals, freelancers, and solopreneurs who get 50-200 emails a day can stay on top of their inbox without hours of triage. NeatMail works inside your existing Gmail or Outlook client — no new interface to learn. It is source-available and self-hostable with paid plans starting at $19/month.

Question 5

How does NeatMail's promise tracking work?

Accepted Answer

NeatMail scans every new email you send or receive for a commitment with a deadline — "I'll send the deck by Friday," for example — whether you made the promise or someone made it to you. Each one is filed into a single "Follow up" label with its due date. When your own deadline is close, NeatMail drafts the delivery email for you; when someone else's promise to you is overdue, it drafts a polite nudge. You just review and hit send.

Question 6

How does the email labeling work?

Accepted Answer

NeatMail's AI automatically categorizes every incoming email into custom labels such as Action Needed, Pending Response, Receipts, and Newsletters in real time. Labels sync directly to your Gmail or Outlook account instantly. You can create entirely custom label systems matching your workflow. Reassign a label once and NeatMail learns your preference for similar emails going forward — the system improves continuously in the background.

Question 7

What are auto-draft responses?

Accepted Answer

NeatMail's AI-powered system reads your past conversations for context, checks your calendar before suggesting meeting times, and drafts responses in your tone. It integrates with Slack threads, calendar events, and GitHub activity to enrich replies with relevant context. You review and edit each draft before sending. Pro plan includes 100 AI drafts per month, Max plan includes unlimited drafts.

Question 8

Is my email data secure?

Accepted Answer

Yes. NeatMail uses industry-standard encryption and OAuth authentication. We never store your email content — only metadata is retained. You can revoke access anytime from your Google or Microsoft account settings. NeatMail is source-available under the Elastic License 2.0, so anyone can audit the code. Self-hosting means your email data never leaves your infrastructure.

Question 9

How do I get started with NeatMail?

Accepted Answer

Sign up at neatmail.app and connect your Gmail or Outlook account with a single click via OAuth. The setup wizard guides you through creating custom labels, and you will start seeing organized emails in minutes. Try Max free for 7 days — and if a paid plan doesn't earn its place in your workflow, you can request a full refund of your first payment within 14 days, subject to our Refund Policy. Self-hosted setup requires a GitHub clone, Google Cloud credentials, an OpenAI API key, PostgreSQL, and Redis.

Question 10

How much does NeatMail cost?

Accepted Answer

Pro is $19/month (monthly) or $15/month (annual, $180/year) with unlimited tracking, 100 AI drafts, and 50 follow-ups per month. Max is $39/month (monthly) or $31/month (annual, $372/year) with unlimited AI drafts, follow-ups, archive rules, advanced analytics, and priority support. Self-hosting is free under the Elastic License 2.0. All paid plans include a 7-day free trial of Max and a 14-day money-back guarantee on your first payment, subject to our Refund Policy.

Question 11

How is NeatMail different from Superhuman?

Accepted Answer

NeatMail starts at $19/month — about 37% cheaper than Superhuman's $30/month entry plan — and even its top Max tier ($39/month) undercuts Superhuman Business ($40/month) while including unlimited AI drafts. NeatMail works inside your existing Gmail or Outlook client instead of replacing it, so there is no learning curve. NeatMail focuses on AI automation that organizes and replies for you, while Superhuman focuses on keyboard speed for manual triage. NeatMail is source-available and self-hostable. Superhuman has stronger team collaboration features and enterprise compliance certifications.

Question 12

Is NeatMail source-available?

Accepted Answer

Yes. NeatMail is source-available under the Elastic License 2.0 at github.com/Lakshay1509/NeatMail. Self-hosting is permitted for personal and commercial use. Reselling hosted versions and creating competing SaaS businesses are restricted. The code is fully auditable, so users can verify the privacy architecture and security measures.

Reply faster, close more deals.

Your pipeline, triaged in real time

Two reps, the same leads

Knowing you owe it is the easy part

What NeatMail flags in a sales inbox

Four steps. Nothing forgotten.

Connect your inbox

Commitments get caught

Promises get filed

Then it delivers

Connect your inbox

Commitments get caught

Promises get filed

Then it delivers

Priced for deep work.

An assistant

Pro

Max

Asked & answered.